terms & conditions

Confirmation

A completed and signed FUNCTION CONFIRMATION FORM must be submitted at the time of booking as an acknowledgment of these Terms & Conditions. A DEPOSIT is required to confirm the use of any function space or food order. Non-Exclusive Functions: Total cost of food paid upfront.

Payment

Instalment payments will be requested prior to a function, as determined by the venue. Any balance payment must be paid in full by cash or credit card at the conclusion of the event. If the organiser is not present at the function or for the full duration, the client is required to advise of the person’s full name who will be settling the final payment. Any payment that is to be invoiced must be arranged & approved by Isoletta prior to the event. Note all debit and credit card payments attract a handling fee of 1.65%

Cancellation

6– 3 months: DEPOSIT will be applied as a credit to be used at a later date for a function.3-1 month: DEPOSIT will be applied as a credit to be used at a later date for a function pending no loss of booking for initial date. Transfer of deposit is at discretion of the venue.Under 1 month: 100% of DEPOSIT will be forfeit. In the event that the Venue is forced to close or is no longer able to host your function due to state or federal COVID-19 restrictions or public health directions, any deposit paid will be applied as credit for use at a later date. Refunds are not guaranteed, but will be assessed on a case by case basis.

WA Government Mandate Compliance

Isoletta is fully compliant with the WA government’s public health directions, and as such require all staff and patrons to follow current directives. Please ensure you advise any guests, suppliers, entertainment, sub-contractors, etc of the current requirements as Isoletta cannot be held / is not liable for people refused service or access due to failure to comply. Isoletta adheres to social distancing guidelines, and patrons who do not adhere to our policies may be refused service.

Final Numbers & Dietary Requirements

Your final guest attendance & dietary requirements are to be confirmed in writing five business days prior to the event. Charges will be based on these numbers provided. Additional guests attending the event will be charged accordingly. An increase of two or more guests on the day of the function will incur an additional fee of $20 per guest on top of food & beverage costs. Eg. If 12 guests are confirmed 48 hours prior & only 8 guests attend, you will be charged for 12.

Food & Beverage

Food & beverage choices are to be provided no later than two weeks prior to your event. Please note; although all care is taken to keep amendments to food & beverage to a minimum, items are subject to change due to supplier/market restrictions. No BYO food or beverages are to be consumed in the venue. It is the clients responsibility to contact Isoletta with menuchoices no later than two weeks prior to the event

Cakes

A cakeage fee from $7.50 per guest applies to any cakes brought onto the premises. Cakes can be arranged on request by Isoletta on behalf of the client.

Administration fees

A 20% surcharge is applicable on all hire equipment or services organised by Isoletta & will be included in any prices quoted.

Public holidays

Isoletta will only open for trade on public holidays at the manger’s discretion. A 15% surcharge & minimum spend will apply to all purchases on public holidays.

Decorations

Nothing is to be stapled, screwed, nailed or adhered to any wall, door, surface or part of the building. The use of bubble machines, dry ice or smoke machines must have the written approval of the function manager before being organised. No confetti or table scatters of any form are permitted. A cleaning fee of $250 may be charged at management discretion.

Responsible Service of Alcohol

All of our staff are trained in responsible service of alcohol in accordance with current government legislation; therefore they have the right to refuse service of alcohol to any one, at any time with no refund given. Management also reserves the right to stop/cancel a function at any time due to anti-social behaviour, intoxication or disorderly conduct by guests.

Deliveries

All deliveries to the venue must be prearranged & approved by Isoletta, be clearly marked with the date & name of function. Client is responsible for delivery & pick up within the venue guidelines.

Parking

Isoletta has a small customer car park adjacent to the venue, off Waratah Ave. A limited amount of street parking is available.

Client responsibility

Isoletta takes no responsibility for the damage or loss of items left on the premises before, during or after a function. Organisers are financially responsible for any damage sustained to the fittings, property or equipment of the venue by the client, guests or outside contractors prior to, during or after a function.

I.D Checks

Isoletta is a fully licensed venue, therefore photo ID is required at all times. The only accepted forms of ID are: Passport, WA Drivers License and WA Proof of Age Card. Management has the right to refuse entry to any person at their discretion. Juvenile guests are welcome to attend private functions at the venue provided a legal guardian is with them at all times & they do not order or consume alcohol.

Security

For functions with 80+ guests you may be required to hire security. This will be at an extra cost & will be charged accordingly.